New Relic: Unauthorized or Forbidden error

There are four possible causes for the Unauthorized or Forbidden error displayed in the HireFire UI for your web manager configured with your New Relic account.

  1. Your API key is invalid.
  2. Your API is valid, but you don't have access to the resource (app ID).
  3. You're on the free plan (Wayne).
  4. You're accessing the wrong region (either United States or European Union).

Newly created New Relic (Wayne) add-ons on Heroku only have access to the metrics API for a limited time. This plan isn't viable for long-term use with HireFire. If you wish to use New Relic with HireFire, you'll have to upgrade to one of their paid plans.

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